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How does the ellaglow work?

The ellaglow is an Eyebrow Trimmer. Under the tip there are two little blades attached to a centerpiece that, when turned on, spins rapidly.


This neatly trims any hair as soon this is captured by the small holes on the sides of the tip, and prevents the skin from being damaged.


It will not pluck the hair, nor will it burn it, so it doesn’t effectively slow down hair growth like these other methods do.


However, it also won’t burn your skin, cost you a small fortune, or hurt like h*#$ every time you use it.


The ellaglow is a quick and convenient way to touch-up your brows in just seconds, anywhere, anytime, without the pain or redness of conventional methods. 

Will it make my hair grow faster/thicker if I use the ellaglow?

The short answer is NO - shaving or trimming your hair will not make your hair grow faster or thicker.


What really happens is that when you shave your hair, the base of it is always thicker than the tip, so when the hair starts growing back, it looks like it’s growing thicker in the beginning.


However, as the hair grows, the tip slowly degrades and becomes thinner, eventually leaving it exactly as it was to begin with.You can read more on the subject here.

Do you ship to the UK/Ireland?

Yes we do! We ship internationally to over 240 countries, so chances are we can deliver to your door.

Are you still shipping during COVID-19?

Yes we are! Although the COVID-19 has incurred in shipping delays at a worldwide scale, we are still processing and shipping orders, and these are arriving to all of our customers with no more than a slight delay.


You can read more about shipping times during COVID-19 here.

How often do I need to replace the tips on the ellaglow Perfect Brows?

This will highly depend on two factors: (1) how often you use your ellaglow, and (2) the coarseness of your hair.


As a general rule of thumb, we recommend replacing the head every 3 months or as soon as you start noticing a decrease in performance.


Luckily, you can get new replacement tips in convenient packs right here.

Does it work with batteries?

Yes, the ellaglow works with a single AAA battery. 

Does it include the battery?

No, the ellaglow does not include a battery.

But my box says that batteries are included. What’s going on?

Unfortunately, shipping batteries internationally is very strictly regulated.


Because of this, we noticed that many of our customer’s orders were being stopped at Customs, where they were delayed sometimes for weeks.


In order to make sure that our customers received their ellaglow ASAP, we made the on-the-spot decision to remove batteries from the orders.


This change was immediately reflected in the ellaglow’s price so that nobody paid any more than they should've. Even if your box says that batteries are included, you did not pay for batteries.


However, designing and printing new boxes takes time (5 days). Given the raise in demand we have been experiencing lately, we had to make a choice: we either wait for the new boxes to be finished, adding an extra 5 days of delay to all orders, or we continued shipping as usual with the old boxes but without batteries.


Given the current COVID-19 delays, we didn't want our customers waiting any longer than it was already necessary, so we decided to keep dispatching orders as usual in the old packaging without the battery.


If your order came with the old box but it did not come with a battery, rest assured you did not pay for anything you didn't get.

How long does it work for?

Because the ellaglow works with AAA batteries, this depends entirely on the battery used.

What guarantees do I have?

Every ellaglow product comes with a 30-Day Satisfaction Guarantee. You can read more here.


Furthermore, all ellaglow products have a 1 Year Manufacturer Warranty, which ensures you will receive either a replacement (subject to availability) or a refund if your item proves to be faulty within the first year of receiving it.

What should I do if I place an order but I don’t receive any order information within 48 hours?

If this happens, it is highly likely that either (1) you entered the wrong email address, or (2) our email ended up in the Spam folder by mistake.


Please check your Spam folder first. If our email isn’t there, send us an email at hello@ellaglow.com including the full name and email address you used to placed the order, and our Customer Support Team will send you the details in no time!

My shipping information hasn’t shown any updates in a few days. Is everything OK?

Yes! Everything is fine. It is rather normal for international orders to show 3 or 4 updates in a short period of time, and then show no updates for a few days.


This simply means that your parcel is being transported internationally, which may involve its shipping through several different shipping facilities without updates.


Once the parcel has arrived at the country of destination, a new update will appear. When this happens, updates become regular again and orders arrive to our customers in just a few days. 

My shipping information says that Royal Mail is shipping the order, but I can’t find the order in the Royal Mail’s website! What’s going on?

Nothing to worry about! Once orders are dispatched from our warehouse, a shipping label with a unique number is sent to Royal Mail. However, Royal Mail doesn’t update this number in their system until the parcel is in their hands.


As soon as your order arrives in the UK or Ireland and Royal Mail receives it, this information is updated in their system and you can then track it through them.


However, keep in mind the tracking URL we provide you with will show every stage of the shipping, including that of Royal Mail. Unless you really like their website, there is virtually no need to track your order through any other link.