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Love It Or Leave It

All ellaglow™ products come with a 30-day love it or leave it refund policy.

Since the day you receive your ellaglow™, you will have 30 days to receive a full refund if you are unhappy with your purchase decision. We're that confident you'll love it!

If you decide you don't love it, reach out to us and follow these steps:

  1. Ask for a refund via email (hello@ellaglow.com)
  2. Tell us the reason for your refund
  3. Ship your order to our warehouse (we'll give it to you once you ask for a refund)
  4. Send the package through the post office
  5. Take a picture of the receipt from the post office and send it to us

*Unless the product is faulty, you will have to carry the fee to ship it back to the given address.

After you complete these steps, a refund will be issued immediately.

You can reach out to us via email at: hello@ellaglow.com

We typically respond within 6 hours during normal business hours.

CANCELLATION POLICY

All orders can be cancelled within 24h of the order being placed. If you want to cancel your order, please email us at hello@ellaglow.com and let us know within this time frame so we can stop the processing of your order before it has shipped.

If you cancel within 24 hours, you will receive a full refund immediately. 

If you want to cancel your order after 24h of this being placed, we will have to wait until the order has been received (by you) and returned (to us). There are absolutely no conditions to you wanting to return your order as soon as it arrives, but we will only be able to process your refund once we have received it back.

For any questions or inquiries, please email us at hello@ellaglow.com or fill in a contact form here.