Some orders are experiencing slight delays due to COVID-19. Click here to learn more.

Shipping

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 1 - 5 business days of processing and production time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?

  • Average transit times: 7 - 25 business days
  • COVID-19 transit times: 15-35 days (for more information, click here)

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

When you receive your tracking number, if you need help tracking your order you can go here

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email hello@ellaglow.com. All you need to do is send us an email with the subject line "CANCEL".

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that the shipping address entered is correct. If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at hello@ellaglow.com. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED

We do ship every item with extra padding. Despite this, our customers report that sometimes products arrive damaged due to mail service mistreatment.

If this happens to you, please contact us with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

DO I HAVE TO PAY CUSTOMS CHARGES ON MY ORDER?

Unfortunately ellaglow is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by ellaglow. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

 

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24-48 hours